FAQ

General Enquiries

• When will my favourite Mother Root Switchel be back in stock?
  
  We make our Mother Root Switchels in small batches, so we can’t always provide exact information on when bottles will be back in stock. Updates on availability will be shared through our newsletter. You can sign up to this at the bottom of our homepage.
  
  If you’re really interested or have a particular concern, please email hello@motherroot.london and we’ll do our best to help.
   
• Do you have any discounts or promotions available?
  
  Currently, we offer a 10% discount code to new customers who sign up to our newsletter. It’s free to sign up and as a subscriber you’ll be the first to hear about any new discounts or promotions.

 

Health & Nutrition

• Is Mother Root safe to consume if you are pregnant?
  
  All Mother Root products are pasteurised and alcohol-free. This means they can be safely consumed if you or the person you’re buying for are pregnant.
  
  However, we also understand that every person and their pregnancy is different. We always recommend checking with a certified medical professional if you have any concerns.

• Are Mother Root Switchels vegan?
  
  At Mother Root, we want everyone to enjoy our drinks. But finding a balance of cost, quality and nutrition can be tricky. For that reason, not all of our products are vegan friendly.
  
  Our Ginger Switchel isn’t suitable for vegans because we use honey to sweeten the blend – it has brilliant texture, flavour and aroma. Flavour is all about experimentation though, and we’ll keep exploring alternatives.
  
  Our Marmalade Switchel is suitable for vegans. We use demerara sugar as a sweetener instead of honey.

• Are any sweeteners/sugars used in your Switchels?
  
  Mother Root is carefully balanced to make sure that our Switchels really hit the spot. We use naturally sweet ingredients to balance other sweet and bitter tastes in each blend.
  
  Our Ginger Switchel is sweeter than our Marmalade Switchel because of the ingredients we use. By using honey in the Ginger Switchel, each 25ml serving will contain approximately 6.6g of sugar.
  
  For something less sweet, our Marmalade Switchel has approximately 3g of demerara sugar per 25ml serve.
   
• Is the taste of the apple cider vinegar overpowering?
  
  It’s entirely down to your palate! Both our Mother Root Switchels are brilliantly balanced to get the mix of flavours to taste just right. But you might have a sweeter tooth or prefer more bitter or sour tasting flavours.
  
  If apple cider vinegar does come through strongly, we recommend shaking the bottle well before pouring. This makes sure all the ingredients (especially ginger) are properly mixed and you’ll enjoy a much more balanced and mellow pour.

 

Shipping & Handling

• I’ve only received part of my order. Why is this?
  
  All Mother Root Switchels are made in small batches or made to order. This means we can’t always ship everything in one go. Instead, we ship what we do have on-hand to get it to you as fast as possible.
  
  If we’re expecting any delays, we aim to make this clear on our shopping pages. But if you have any questions or concerns about your order, email us at hello@motherroot.london

• When will my parcel be delivered?
  
  Our couriers generally deliver between 7am and 9pm, Monday through Saturday. Exceptions may be made in the event of unforeseen circumstances. The easiest way to keep track of your delivery is to use the Shop app (iOS and Android: https://shop.app/) which will send notifications to your phone. If you need any help in tracking your order, please get in touch at hello@motherroot.london
   
• Do you offer free delivery?
  
  Yes. We offer free delivery on orders of £40 or more.
   
• I no longer want my order, how do I get a refund?
  
  Full refunds are offered on purchases through the Mother Root website, excluding shipping costs, only if the following conditions are met:
  
  (1) your order was placed within the last 30 days.
  (2) your order appears on our system or you can provide us with your order confirmation email.
  (3) your items are returned to us in their original condition. Including any labels and packaging materials.
  
  If your order meets the above conditions, please email us at hello@motherroot.london
   
• My order arrived damaged, what can you do to help?
  
  Please email hello@motherroot.london and someone from the team will be in touch to help fix this for you.
   
• Do you ship abroad?
  
  We would love to be able to ship all over the world. But as a growing company this isn’t possible right now. We do have exciting plans to expand in the future. Watch this space!
   
• What is Mother Root doing to be eco-friendly?
  
  We use plastic-free, recyclable, and biodegradable packaging materials. And we give you the opportunity to donate a small amount of money at checkout to offset the carbon footprint of shipping. As we grow, we’ll keep a close eye on everything we do to make sure our activity is as planet-conscious as possible.